Anonymous
map-marker San Antonio, Texas

It was fun while it lasted, I guess.

I have been a long time player of empire puzzles. If you send basic gamers multiple screens full of rules and legal jargon you are going to have more than a few. We dont set and read each page just skim it. I really enjoyed the game until this evening and spent a lot of money to stay current and competitive with other players but I have to say Im out. Wish it wasnt so but a lot of players myself included dont respond well to this kind of I dont even know what to call it. Treatment? For lack of a better word.
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User's recommendation: Don’t bother investing time and money

Don M Doi

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Verified Reviewer

Registering Complaint_VIP Support @ Zynga Poker

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Have been a casual, sometimes more active participant in Zynga Poker over the years. My ID is 200********.

Have been assigned a VIP Account Manager, who has been supportive in the past. However, most recently has repetitively declined to address or resolve an issue that was brought to her attention when I encountered a failure in the game design which resulted in a substantial loss.

It is a matter of priniciple and support of Zynga, not monetary which is relatively modest, that I am seeking to address. She refuses (and I can provide the reference email thread) so I am left to this path for resolution.

Please advise how best to proceed.

Thank you,

Don

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Loss:
$200
Pros:
  • Particularly with friends
  • Compelling online gaming
Cons:
  • Punitive protocols
  • Deceptive game design
  • Disengaged vip hosts

Preferred solution: Deliver product or service ordered

User's recommendation: Cautious approach - but be aware of TakeTwo / Zynga Poker

Dion A

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Verified Reviewer

NBA 2k support

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I was banned unfairly due to what agents simply called a "Ban wave", it has been 25 days and 2k support still have not given me a status update on my ban even though I was told my case would be "escalated".
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Loss:
$300
Pros:
  • It is on ps5
Cons:
  • Worst year

Preferred solution: account update

User's recommendation: If you have a issue with 2k do not even bother with the horrible thing they are trying to front as customer service or dare I say "Support"

1 comment
Guest

Oh boo hoo. Caught cheating and you want a prompt response? Go find another game to exploit kid.

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